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Ten Important Hints for Increasing Sales
Ten Important Hints for Increasing Sales
by Dr. Robert Sullivan
In these busy times, the customer's choice to purchase may be based on how easy
it is to make the purchase rather than price! Here are a ten ideas to make your
product or service easy for customers to purchase:
Accept credit cards for payment. This is mandatory. The majority of small
purchases is by credit card. However, be careful in choosing your credit card
merchant provider. There are agents that are charging excessive rates and fees.
As always, caveat emptor.
Provide a money-back, no-questions asked return policy.
Distribute free catalogs. (... but include a "price" on the cover, say $5.00.)
The recipient then feels good about getting your "$5.00" catalog free!
Get an 800 number for sales and service. Ensure the number is well attended. Do
it yourself if possible! Again, as with the credit card merchant account warning
above, choose your provider with care. It is now very easy and inexpensive to
maintain an 800 number. The 800 number may simply "piggy back" on your existing
business line, if desired. Very handy.
Provide a strong guarantee for your product or service. If possible, offer
"lifetime" guarantees. This is a very strong selling point but statistics show
very, very few customers ever take advantage of such a guarantee.
Give away something free (possibly in conjunction with a purchase) from time to
time.
If you're in the retail business, maintain store hours in evenings and on
weekends.
Provide a delivery service (or service at the customer's location).
Follow up sales to the extent possible. Personal calls for big ticket sales or a
returnable post card for higher volume sales can make a lasting impression ...
and a return customer!
Have a "preferred customer" sale.
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Robert Sullivan is the author of The Small Business Start-Up Guide, and United
States Government - New Customer!. He frequently lectures on starting small
businesses and appears on CNBC's "Minding Your Business" as a small business
expert. His books may be ordered toll-free by calling 1 800 375 8439.
Robert also developed and maintains an extensive award-winning Internet website,
"The Small Business Advisor," at http://www.isquare.com